Refund Policy

01. Scope

TIC Digital Hub is a Brazilian technology business registered under CNPJ 54.665.568/0001-50. Registered business details are available on our Contact page. This policy covers refund requests for digital products and subscription payments sold by our business. Product-specific conditions disclosed before checkout apply alongside this policy and mandatory consumer rights.

02. How to request a refund

Email marketingtic8@gmail.com with the subject “Refund request”. Include the product name, purchase email, order or payment reference, purchase date if known, and a brief explanation of the request. Never send your full card number, security code, or account password.

03. How requests are reviewed

We review the purchase record, relevant product disclosures, access or delivery issues, the reason for the request, and applicable consumer law. We may ask for information reasonably needed to identify the purchase. Product-specific conditions cannot remove mandatory rights. Digital purchases are not automatically treated as nonrefundable.

04. Consumer rights

Mandatory cancellation, withdrawal, refund, and remedy rights under applicable law take precedence over this policy. For eligible purchases made outside a commercial establishment, Brazilian consumer law provides a seven-day withdrawal right under Article 49, counted as applicable from the contract or receipt of the product or service. Other jurisdictions may provide additional rights or specific conditions. Contact us promptly to exercise a right; no voluntary refund guarantee is created by this policy.

05. Approved refunds

Approved refunds are issued to the original payment method where supported. We will communicate the outcome and relevant processing information. Refund initiation and the time your bank or card provider takes to post the credit are separate steps. Posting time depends on the payment provider and financial institution. We do not promise an arbitrary universal processing period; applicable legal deadlines remain respected.

06. Subscription payments

Cancelling a subscription prevents future renewals according to the cancellation terms, but does not by itself determine whether a payment already made must be refunded. We review subscription refunds according to applicable law and the product terms. See our Subscription & Cancellation Policy.

07. Need assistance?

For a missing delivery, access problem, unrecognized charge, or refund question, contact marketingtic8@gmail.com with the purchase details available to you.